Not to kick a huge multinational behemoth when it's down, but...

Just to add to the consensus of "Disney didn't do a good job here" discussions, I note this post at the New Haven Register's blogs and Amy's post.

I do have to say, I'm befuddled by not just the lack of comment (which seems not-crazy) but the complete lack of mention on the tour's website. If you're still answering whether people can get backstage passes (Answer: "No."), maybe you should put a little note on the front page. Costs you nothing and might reduce the number of people who show up expecting a show.